Terms of Service — Kiosk Wizard

1. This agreement

These Terms are a contract between you (“you”, the “Merchant”) and Web Wiz LLC, a Californiacompany (“we”, “us”), covering your use of Kiosk Wizard at www.kioskwizard.comand every kiosk address we host for you. By creating an account or using the service you accept them. If you are agreeing on behalf of a company, you confirm you have authority to bind it, and “you” means that company.

Our Privacy Policy, Cookie Policy, and — where you are subject to the GDPR — our Data Processing Addendum are incorporated into these Terms.

You must be at least 18 years old to hold an account.

2. What the service is

Kiosk Wizard reads your WooCommerce catalogue through the REST API and Store API that ship with WooCommerce, renders it as a touchscreen kiosk at an address we host, and creates orders in your store when a shopper checks out. It installs nothing in your WordPress site.

Kiosk orders are created as local-pickup orders to be paid on collection. The service does not take payment from shoppers and is not a payment processor, a point-of-sale system, or a merchant of record for anything sold through your store.

We may add, change, or remove features. We will not remove a feature that is material to the service without at least 30 days’ notice by email.

3. Your account

Give accurate registration information and keep it current — we use your email address for billing and service notices.
You are responsible for everything done under your account and for keeping your password confidential. Tell us promptly at support@kioskwizard.com if you suspect unauthorised access.
Do not share one account between separate businesses. Each connected store needs its own subscription.

4. Your store and the connection

Connecting a store sends you to WooCommerce’s own authorization screen inside your wp-admin. Approving it issues us an API key. You grant us permission to use that key solely to operate your kiosks: to read products, categories, and store settings, and to create orders.

We will not use it to edit, publish, or delete your products, to change your theme or settings, or for any purpose other than running your kiosks.

You confirm you are authorised to connect the store, and that your catalogue, prices, and product content are lawful and yours to display. You can revoke our key at any time in WooCommerce under Settings → Advanced → REST API; doing so stops your kiosks working but does not by itself cancel your subscription.

5. Orders placed by shoppers

A kiosk order is an order in your store, between you and your customer. You are solely responsible for fulfilling it, for taking payment, for pricing and tax, for refunds and returns, for consumer-law compliance, and for any dispute with the shopper. We are a conduit and are not a party to that transaction.

Shoppers enter a name and email address at the kiosk. As between us, you are the data controller for that information and we are your processor — see the Data Processing Addendum. You are responsible for giving shoppers whatever privacy notice your own law requires, and for having a lawful basis to collect it.

6. Price, trial, and billing

$20 per connected store, per month, in US dollars. Every feature is included; there are no tiers, per-order fees, or transaction cuts.
Your first store includes a 7-day free trial. Subsequent stores start billing immediately.
Billing is handled by Stripe. By subscribing you authorise us, through Stripe, to charge your payment method each month until you cancel.
Subscriptions renew automatically on the monthly anniversary of the start date, at the then-current price, until cancelled.
Prices are exclusive of sales tax, VAT, and similar charges, which are added where we are required to collect them.
If a payment fails we may retry it and may suspend the affected kiosk until it succeeds. A suspended kiosk shows an offline notice rather than your catalogue.
We may change the price with at least 30 days’ notice by email. The new price applies from your next renewal after the notice period, and you can cancel before it takes effect.

7. Cancelling and refunds

Cancel at any time from the billing portal in your dashboard. There is no contract term, no notice period, and no cancellation fee. Your kiosk keeps working until the end of the period you have already paid for, then goes offline.

Charges already made are non-refundable except where the law requires otherwise, or where we have plainly failed to deliver the service — in which case write to us and we will make it right rather than argue about it. Consumers in the UK and EEA keep their statutory cancellation rights.

Deleting your account from the account page cancels every subscription on it immediately and is irreversible.

8. Acceptable use

You agree not to:

use the service for anything unlawful, or to sell goods you are not lawfully permitted to sell;
connect a store you do not own or administer, or use credentials you are not authorised to use;
probe, scan, overload, or attempt to circumvent the security or rate limits of the service, or gain access to another customer’s data;
resell, sublicense, or white-label the service without our written agreement;
copy, decompile, or reverse-engineer the software, or scrape the service other than through interfaces we provide;
use the service to display content that is unlawful, defamatory, or infringes someone else’s rights;
impersonate Kiosk Wizard or use our name or branding in a way that suggests we endorse your business.

We may suspend an account that breaches this section. Where the breach is fixable and not urgent we will tell you what is wrong and give you a chance to fix it first.

9. Intellectual property

We own Kiosk Wizard — the software, design, and brand. These Terms grant you a limited, non-exclusive, non-transferable right to use the service while your subscription is current, and nothing more.

You own your catalogue, your product content, your customer data, and your trade marks. You grant us only the licence needed to host, display, and transmit that content in order to run your kiosks. We claim no ownership of it and will not use it for any other purpose.

If you send us feedback or a feature suggestion, we may use it freely and without obligation to you.

10. Third-party services

The service depends on WooCommerce, on your own hosting, on Stripe, and on the vendors listed at Sub-processors. We are not responsible for their availability, their changes, or their acts. Your use of Stripe is also governed by Stripe’s own terms.

Kiosk Wizard is an independent product. It is not affiliated with, endorsed by, or sponsored by Automattic Inc., WooCommerce, or the WordPress Foundation. Those names are used only to describe compatibility.

11. Availability

We aim to keep Kiosk Wizardavailable at all times and to give notice of planned maintenance, but the service is provided without a contractual uptime guarantee. Much of what a kiosk shows is fetched live from your own store, so your site’s availability affects your kiosk in ways we cannot control.

Support is by email at support@kioskwizard.com. We aim to reply within one business day.

12. Disclaimer

Except as expressly stated in these Terms and to the fullest extent permitted by law, the service is provided “as is” and “as available” without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted, error-free, or that it will meet your requirements.

Nothing in these Terms excludes liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be excluded. If you are a consumer, your statutory rights are unaffected.

13. Limitation of liability

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, lost sales, or lost or corrupted data, however caused.

Our total aggregate liability arising out of or relating to these Terms or the service, whether in contract, tort, or otherwise, is limited to the greater of (a) the amounts you paid us in the 12 months before the event giving rise to the claim, or (b) US $100.

These limits reflect the price of the service and are a fundamental basis of the bargain between us.

14. Indemnity

You will defend and indemnify us against third-party claims arising from your use of the service in breach of these Terms, from your products or catalogue content, from orders placed through your kiosks, or from your handling of shopper personal data. We will notify you promptly of any such claim and let you control the defence, provided any settlement that binds us has our consent.

15. Term and termination

These Terms run for as long as you hold an account. You may terminate at any time by cancelling your subscriptions and deleting your account. We may terminate or suspend with 30 days’ notice for convenience, or immediately for a material breach of section 8, for non-payment, or where required by law.

On termination your kiosks stop serving and your data is handled as described in section 9 of the Privacy Policy. Export anything you need beforehand — your catalogue always remains in your own WooCommerce store, which we never modify. Sections 9, 12, 13, 14, and 17 survive termination.

16. Changes to these Terms

We may update these Terms. For material changes we will email account holders at least 30 days before they take effect and update the effective date above. Continuing to use the service after that date means you accept the revised Terms; if you do not, cancel before then.

17. Governing law and disputes

These Terms are governed by the laws of the State of California, United States, without regard to its conflict-of-laws rules. The parties submit to the exclusive jurisdiction of the state and federal courts located in California.

If you are a consumer resident in the UK or the EEA, this clause does not deprive you of the protection of the mandatory law of your country of residence, or of the right to bring proceedings in your local courts.

Before filing anything, please email support@kioskwizard.com. Most disputes at this price point are a misunderstanding that a reply resolves.

18. General

Entire agreement. These Terms and the documents they incorporate are the whole agreement between us and replace any earlier understanding.
Severability. If a provision is unenforceable, the rest stands.
No waiver. Not enforcing a right once does not waive it.
Assignment. You may not assign these Terms without our consent. We may assign them to a successor in a merger or sale of the business.
Force majeure. Neither party is liable for delay caused by events beyond its reasonable control.
Notices. We give notice by email to your account address. You give notice to support@kioskwizard.com or by post to Web Wiz LLC, 2108 N ST STE N, Sacramento, CA 95816, United States.
No partnership. Nothing here creates a partnership, agency, or employment relationship.